The management have more than 25 years of experience in the field, we know our industry like the back of our hands. There’s no challenge too big or too small and we dedicate our utmost energy to provide a care service that every new or existing client we take on has the best possible care available to them.
Thanks to the involvement of our team of employees and its experience and individual approach, we can provide you with a fully professional service at your convenience. We pride ourselves on providing outstanding customer service in order to guarantee that all of our clients are 100% satisfied.
We have seen first-hand how so many people have a distrust or a barrier to care, because of things they have seen or heard.
We would like the people who use our service to be in the knowledge that we will do everything in our power to make sure that the care you receive is the best it can be and hopefully this will go some way to stop the worry and bring a little faith back into the minds of those who need care the most.
We will make sure that as a service user you will be at the forefront of everything we do. We will endeavour to make sure the care staff that visit you are not only well trained, but that you are completely satisfied with the help they are providing. However, if you’re not totally satisfied, then we will try to match you up with carers you are compatible with.
We promise to:
*Help our service users to retain their dignity and independence by living in their own homes.
*We will only ever employ and train competent, caring and compatible carers to meet the needs of our service users for as long as they and their families wish.
*We will continue to offer our service users a good choice and appropriately skilled carers to be able to, not only meet their needs, but so they feel comfortable and relaxed around the carers as quickly as possible.
*Be flexible to our service users circumstances, their needs and current home and sociable life.
*Ensure a smooth service through effective and timely assessments and review processes.